Privacy Policy

Effective date: September 2025

Welcome to the website of Healthcare Asia.

This Privacy Policy and Terms of Use explain how we collect, use, disclose and protect your personal data, as well as the terms under which you may access and use our website. We are committed to handling your information responsibly and in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing or using this website, you agree to the terms outlined below.

1. Personal Data We Collect

We may collect personal data that you voluntarily provide when using our website or contacting us.

This may include:

Name
Email address
Phone number
Date of birth
Medical-related enquiries or information submitted through contact forms or messaging platforms
Browser type, IP address and website usage statistics collected through cookies or analytics tools

We collect only information that is reasonably necessary to respond to your enquiry, coordinate appointments, or improve our services.

2. Purpose of Collection

Your personal data may be used for the following purposes:

Responding to enquiries or appointment requests
Coordinating consultations with healthcare providers
Providing clinic-related updates or requested information
Improving website functionality and service quality
Complying with legal, regulatory or PDPA requirements

We do not sell, rent or trade your personal data to third parties.

3. Consent

By submitting your personal data through our website, contact forms or messaging platforms, you consent to the collection, use and disclosure of your data in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual limitations.

4. Data Protection

Healthcare Asia takes reasonable administrative, technical and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration or misuse.

While no online transmission is completely secure, we implement appropriate measures to reduce risk and protect sensitive information.

5. Disclosure of Data

Your personal data may be disclosed only where necessary and appropriate, including to:

Clinic staff and authorised healthcare providers involved in your care
Third-party service providers who support website hosting, IT systems or appointment management, under confidentiality obligations
Legal, regulatory or government authorities where disclosure is required by law

All disclosures are made in accordance with applicable data protection regulations.

6. Use of Cookies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies may help us:

Understand how visitors use our website
Improve content relevance and usability
Analyse website traffic trends

You may disable cookies through your browser settings. Please note that some website functions may be affected if cookies are disabled.

7. Access & Correction

Under the PDPA, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your data

To submit a request, please contact us using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

8. Policy Updates

Healthcare Asia may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, Terms of Use or how your personal data is handled, please contact:

Tel: +65 8129 5160
WhatsApp: +65 8129 5160
Email: wecare@healthcareasia.com.sg
Address: Plaza Singapura – 60A Orchard Rd, #06-18 The Atrium@Orchard, Singapore 238890

Healthcare Asia is committed to safeguarding your privacy and ensuring that your personal data is handled with care and transparency.

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